Refund policy

 

Return & Refund Policy

Last Updated: 21 February 2026

At Apna Homez, we aim to deliver quality products. Please read our return and refund policy carefully.

Returns & Replacements

We accept returns or replacements only if:

  • The product is damaged

  • The product is defective

  • The wrong product was delivered

You must report the issue within 4 days of delivery by emailing us at digitalstorebyss@gmail.com, along with clear images or videos of the product and packaging.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personal care or hygiene products

  • Wellness or consumable items

  • Items damaged due to misuse

  • Products marked as non-returnable

Refunds

  • Refunds are processed only after verification.

  • Prepaid order refunds will be issued to the original payment method within 7 BUSINESS DAYS.

  • COD order refunds will be processed via bank transfer or store credit.

  • Shipping charges are non-refundable.

Cancellations

  • Orders can be cancelled before dispatch only.

  • Shipped orders cannot be cancelled.

Important Note

Apna Homez operates on a dropshipping model using third-party suppliers and courier partners. Delivery timelines and return pickups depend on partner policies.

Contact Us

For any return or refund queries, contact us at:
Email: digitalstorebyss@gmail.com